Q.1. What is the delivery Timeline?
Ans.1
The delivery can happen in 7-10 business days, based on your pin code
Q.2. Is COD available?
Ans.2
Yes, COD is available however the facility is based on your pin code
Q.3. Can I make payments in parts?
Ans.3
No, you can either place an order by COD and pay only cash, else you can make an Online payment.
Q.4. How do I contact Dheer Rugs?
Ans.4
You can always write to us at Dheerexpo@gmail.com or call us at 1800-000-0000. Our numbers are available on Monday – Saturday, between 9 AM – 6.30 PM.
Q.5. When will the money be debited from my card?
Ans.5
Your payment will be debited for the full amount only after you confirm and proceed with the payment process.
Q.6. Can I pay with a specific card?
Ans.6
You can pay using any of the following – American Express, MasterCard, Visa, Maestro. You can also choose Net Banking, UPI, Credit Card or Debit Card at the time of purchase, from the payments page.
Q.7. Can I use 2 cards to pay for one order?
Ans.7
We are sorry but at the moment you can pay using only one card.
Q.8. Do I have to register an account with Dheer Rugs to place an order?
Ans.8
No. You can buy on Dheer Rugs site as a guest. However, setting up an account on Dheer Rugs is a simple process and it allows you to make repeat purchases without having to enter details every single time.
Q.9. Can I add to an existing order?
Ans.9
You can add items to your order until you click on “Proceed to Checkout” on the ‘Cart’ page, which will take you to the payments page. Once the order is confirmed, you can’t add items to the same order. If you’d like to order additional items, please place a new order.
Q.10. Can I place an order from overseas?
Ans.10
Yes. You can place an order from overseas, however the delivery location should be in India, in our serviceable list.
Q.11. What should I do if My Credit/Debit card was refused while placing an order?
Ans.11
If your credit or debit card was refused while placing an order on Dheer Rugs , please re-attempt placing your order using a different card. For details on why your card was refused, please contact your Banking Card Issuer.
Q.12. Do I have to be there to sign for delivery?
Ans.12
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. It is recommended being present or designating a representative who has information of the order, so that you can confirm the order receipt at the time of delivery.
Q.13. What counts as proof of purchase?
Ans.13
The unique order ID shared with your through the order confirmation email is your proof of purchase. We will also send you the invoice when the shipping confirmation mail is sent to you.
Q.14. Are receipts sent with deliveries?
Ans.14
All dispatches will be along with a proper tax receipt/invoice.
Q.15. I have requested a password reminder for my account and haven't yet received it, what do I do?
Ans.15
Please check your email, sometimes our mail could have been redirected to the spam folder. If you have not received a mail from us, kindly write to us at Dheerexpo@gmail.com or call us at 1800-572-2999. Our Toll-free numbers are available on Monday – Saturday, between 9 AM – 6.30 PM.